RMA Request | Wöhler Technik GmbH

Service order

We're here to help!
This is how our process for the service order works:

Fill out
Enclose the form
Print shipping stamp
Dispatch

Please complete the form below. You will receive a PDF copy of your Service Order Request to your e-mail address. Please send a printed copy together with the unit and arrange shipment to Wöhler Headquarters in Germany. If you would like us to arrange collection of your products / your product, we’ll be happy to organise this for you for an additional charge. Contact us: +49 2953 73 100 or [email protected]

Please call us with any questions or concerns:

+49 2953 73100

Contact

Contact Information

Customer Number

Contact Person *

Contact Person in your Company

Do you have a separate technical contact person?

Technical Contactperson (Name)

Technical Contactperson (Phone)

* Required Fields

Billing Address / Principal

Company *

First Name *

Last Name *

Street *

Zip/Postal Code *

City *

Country *

Telephone *

E-Mail *

Different shipping address?

Shipping Address

(copy billing address)

We send your device back to this address.

Company *

First Name *

Last Name *

Street *

Zip/Postal Code *

City *

Country *

Telephone *

E-Mail *

* Required Fields

Information

Please fill out this form once for each device you want to send us.

Device Type *

Es wird ein nicht akkreditierter Werks-Kalibrierschein erstellt, dieser fällt nicht unter das multilaterale Abkommen EA MLA (vgl. EA-3/01 M:2021).

Akkreditierte Kalibrierung (Kalibrierschein mit DAkkS-Symbol)
Es wird zusätzlich ein Kalibrierschein mit DAkkS-Symbol entsprechend der Akkreditierung nach DIN EN ISO/IEC 17025:2018 erstellt.
Die Akkreditierung gilt nur für den in der Urkundenanlage [D-K-22220-01-00] aufgeführten Akkreditierungsumfang.
(Es entstehen Zusatzkosten!)

Serial Number

Error Description / Note *

Your Reference ID

* Required Fields

Service

Service Bundles

Basic

Equipment Service Consultation
online | on the phone | via local service partner
Processing Time
up to 10 business days
Cost Estimate
for a fee

Smart

Equipment Service Consultation
online | on the phone | via local service partner
Processing Time
3–5 business days
Cost Estimate
free of charge
Transport Insurance
Free Loaner Device
after 6 working days
Commissioning Support

Best

Equipment Service Consultation
online | on the phone | via local service partner
Express Processing Time
1–2 business days | Wöhler SM, Wöhler BC and Wöhler Rotary Viper: up to 5 working days
Cost Estimate
free of charge
Transport Insurance
Free Loaner Device
after 3 working days | Wöhler SM & Wöhler BC up to 6 working days
Commissioning Support
Express
Delivery
subject to copayment
VIP Account Manager
Pickup Arrangement
subject to copayment

More information about the Service Packages

Please repair my device immediately up to a net amount of €

For anything above this, I will receive a cost estimate (for a fee of € 28).
Regardless of your chosen release limit, we will check the possible costs of the repair for cost-effectiveness and inform you free of charge.

Express-Service
For 43,- € we guarantee processing within one working day.

* Required Fields

Please repair my device immediately up to a net amount of €

Your time is important to us